OpalHome Documentation

Firstly, we would like to thank you for purchasing OpalHome WordPress theme and chosen it for your website. We outline all kinds of good information, and provide you with all the details you need to use the WordPress theme.

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting a ticket via our Support Ticket system or email us: [email protected].

If you like this theme, Please support us by rating us 5 stars (How to rate?).

View other great WordPress themes.

The instruction is to help you with installation of the OpalHome theme.

Download packages

Purchase OpalHome template from ThemeForest then you can download our template package on there.

Extract package that include all files and folders of theme. When done, you should see opalhome_theme.zip (zip file name can be changed from version to version).

Once the download is complete, unzip the file and you would see the following packages:

• Guides - our detail documentation for the theme
• Theme folder - for manual installation
• Samples - the sample data of the demos, you can import it
• PSD - the PSD files of the theme
• Licensing - the theme license

System Requirements

When selecting a hosting service, you should check to see that these server requirements are provided and installed on their web servers:

• PHP version 5.6 or greater
• MySQL version 5.6 or greater

Theme Installation

There are 2 ways to install a WordPress theme.

Installing Theme From the WordPress Dashboard

Installing a WordPress theme is super easy, you’ll see our video guide:

- Step 1: Navigate to Appearance → Themes in your WordPress admin dashboard.

- Step 2: Click the Add New button at the top of the page and go for the Upload option.

- Step 3: Choose opalhome_theme.zip then click Install.

- Step 4: Wait while the theme is uploaded and installed then activate the theme.

Install theme via FTP

Many users are on shared hosting with low upload limits, and in such situations the OpalHome theme is often too large to install through WordPress. We suggest you should upload it via FTP.

If you don't know how to use FTP visit this link for information: http://codex.WordPress.org/FTP_Clients . You will need to first uncompress the PACKAGE-theme.zip file you have found in the master zip downloaded from Themeforest. This zip uncompresses into a normal folder. This unzipped folder is all you need to transfer via ftp and if you open it, you will see all sorts of folders and css and php files which together contain all the theme coding.   

Using the FTP program transfer this folder which contains the above files to the WordPress installation theme root directory: /wp-content/themes.

Do not upload any of the other files or folders such as licensing or resource or documentation. Uploading any of the other folders may cause problems resulting in the theme not working properly. Learn from WordPress Official Documentation about installing theme with FTP client or with cPanel: http://codex.WordPress.org/Using_Themes

Activate OpalHome as default theme.

After completing the upload, activate the theme as per activating any other theme.

Goto your Dashboard >> Appearance >> Themes >> Activate OpalHome template.

Follow the instruction from the image below:

Known problems when installing the theme

a. The “Broken theme and/or stylesheets missing” error is most common when you install or activate a new theme.

If you get an error saying that the stylesheet is missing, then you have uploaded the wrong folder. Please check that you are uploading the opalhome_theme.zip within the Theme Files folder. You have to unzip the package file that you download from Themeforest to find this.

b. Problems with uploading via WP admin panel due Upload limit.

You may check your file upload limit on Your Media Uploader page in WordPress. Depending upon the web hosting company and the conditions of the service they provide it may vary. The most common is about 8 MB which is more or less enough. But uploading some media files like audio and video may become a problem with for example 2 MB upload limit.
We decided to share some tips about how to extend your maximum file upload size in WordPress:

1. Through functions.php file:

You may add the below mentioned code in the functions.php file of your theme.

@ini_set( 'upload_max_size' , '64M' );

@ini_set( 'post_max_size', '64M');

@ini_set( 'max_execution_time', '300' );

2. Through PHP.INI file:

If you cannot see the php.ini file in your directory create the new one with below mentioned code and upload it to your root folder on your web server.

If you can see the php.ini file then change parameters or add :

upload_max_filesize = 64M

post_max_size = 64M

max_execution_time = 300

In case that tip does not work with 64MB, try it with 10MB.

3. Through .htaccess method

You may try modifying the existing .htaccess file in the root directory or creating a new one.

Add the following code in the existing or new .htacess file:

php_value upload_max_filesize 64M

php_value post_max_size 64M

php_value max_execution_time 300

php_value max_input_time 300

You can reset all of the setting for the each page on our custom panel by clicking “Reset” button on the bottom.

Plugins Installation

Right after the theme was activated, a notification at the top of the screen will suggest to continue with the installation of the plugins recommended for getting the best our of your theme.

Follow the installation steps below:

Step 1. Click ‘Begin installing plugins‘ and select the plugins you need to install from the list.

Step 2: Select all plugins then choose Install , Click Apply to install all plugins.

• Plugins Using in OpalHome theme

1. Contact Form 7: Allow you create contact forms on Contact Page.
2. MailChimp : to use newsletter function
3. Revolution Slider: premium responsive slider.
4. King Composer - Page Builder: powerful King composer to create page layout.
5. WPopal themer for themes: Implement rick functions for themes base on wpo framework and load widgets for theme used.
6. Metabox : Create custom meta boxes and custom fields for any post type in WordPress.

Step 3:  After Installing all Plugins, select Activate then click Apply to active all plugins.

Follow our video guide to know more :

Install Data Demo

Step 1 :Install Data Demo

Opal Team very happy to provide for customer a new function to import data more quickly. It is "One click import"

With "One click import", customer do not import step by step data as import usual. It import all data like : Content, Widget, Revolution slider, Menu, Customize...

One click import data.

To use it make sure file of your theme have to "import" folder in "inc" folder like this:

Go to Dashboard -> Appearance -> WpOpal Import . You can see " Found demos from live server", please click in "OpalHome sample" :

1. Demo Soure : Choose name of demo to import .

2.Import Type : Choose name of type to import ( choose All or chose one of types to import).

• All - suggested option: the option will import all demo content (products, menus, theme options, ect) to replicate opalhome demo on your server without any other step.

File to import all data is : content.xml.



• Content - import site content: posts, products.
• Widgets - import widgets used in Opalhome demo site.
• Theme + Page options - import theme and page settings.
• Menu - import all menus.
• Revolutions Slider - import sliders built with with revolutions slider plugin.
• VC Template - import pages built with king composer plugin.

Specially, You can go to Wpopal Import to import config of menu, widget, page and theme options.

Click "Import" and popup is displayed, click "OK" to continue import data .

When import has been imported it will display popup : "Import is successful".

Follow our video guide to know more :

Or You can import data by tool of WordPress.

Importing The Demo Data - XML File.

The OpalHome theme comes with importable demo data, such as pages, products, blog, posts, portfolio items, etc, to help you get started in case you’re running on a fresh WordPress installation.

But before import data you should go to "Settings->Permalinks and choose Default in common settings" , you import or export data will not be lost.

 Then  go to Settings-> Opal Posttypes and enter your settings.

Then go to King Composer-> Composer Settings and Enable King Composer for pages, posts and custom post types. Click "Save Changes" to save your setting.

And  go to step by step bellow:

Step 1: From the WordPress admin area go to Tools >> Import and click on the WordPress link.

Step 2: You can import all of our demo by one step

Step 3: Assign Authors

Choose the option to download all data sample file and click Submit. Do not interrupt/cancel the import process!

The importer should be run only once. If something went wrong and you need to import the content again, you may need to reset your WordPress.
Use this plugin to reset the WordPress database : http://WordPress.org/plugins/WordPress-database-reset/

Step 4 :Set a page as Home Page

After import Dummy Data you need to set default Home page for your site, from your WordPress dashboard, navigate to Settings → Reading.

Select “A static page” and choose “Dummy Homepage” as the Front Page.

Save change then Homepage data sample will be set.

Step 5 - Done! But you still need to set the Menu, Widget, Slider. Follow more on bellow.

Follow our video guide to know more :

2. Import Revolution Slider

1.If you choose import data by tool of WordPress.

From the WordPress admin area go to Revolution Slider >> Import Slider and select Slider file on our package.

2.If you choose import data by one click import .

From the WordPress admin area go to Revolution Slider . Revolution slider will be displayed after import data by "One click import".

 you can see all slider displayed in here and you can .

 + Embed slider.

+Export.

+Delete.

+Duplicate.

+Preview.

+Settings.

+Edit slider.

Widgets Installation

Install widget

1.If you choose import data by tool of WordPress.

a. Install widget

Go to Admin Panel -> Appearance -> Widgets.

You can see all our widgets, easy to configure by drag and drop Widgets to sidebar.

Then you can use sidebars to position you want. Even you can use sidebar for MegaMenu.

Morever you can search and add more plugins for your purpose by searching on the internet.

Follow our video guide to know more :

b. Install widget by plugin import widget

Go to Admin Panel -> Plugins -> Add new.

You can see broad add new plugin, please fill in " import widget" to search plugin.

and go to Tool -> widget importer & exporter then you choose widget to import in your site.

When import finish you can see widget :

2.If you choose import data by one click import

Go to Admin Panel -> Appearance -> Widgets.

You can see all our widgets has been displayed in sidebar.

Set Up Logo

You can upload your logo image in the Customize. If the logo is not uploaded, then your site name will be used.
Please, follow the steps below to upload your logo:

Step 1 - Login to your WordPress Dashboard.

Step 2 - Go to Appearance > Customize > Site Identity Tab

Step 3 - Upload your logo by clicking on Select Image ( our current OpalHome logo is 150px x 50px ).

Step 4- Upload your favicon - should be a 32px x 32px Png/Gif image.

Set Up Menu

1. Creating your menu

Step 3 - Select Create a new menu at the top of the page.

Step 4 - Enter a name for your new menu in the Menu Name box.

Step 5 - Click the Create Menu button. Your menu is now defined, and you can now add pages to it (steps below).

2. Adding pages to your menu

Step 1 - Locate the pane entitled Pages.

The Screen Options allow you to choose which items you can use to add to a menu. Certain items, like Posts or Products are hidden by default. The Screen Options are located in the top right corner of your WordPress Dashdoard.

3. Assigning a Menu to a Location

Once you've created a menu and filled it with items, it's time to assign it to one of the theme pre-defined locations.

- Go to Appearance > Menus and click Manage Locations.

Menu is assigned after import data by "One click import".

Menu Home will be displayed.

Set Up Home Page

You can quickly build a home page using King Composer for WordPress that is drag and drop frontend and backend page builder plugin that will save you tons of time working on the site content. You will be able to take full control over your WordPress site, build any layout you can imagine – no programming knowledge required

From your Dashboard admin Navigate to Pages.

  - Select All Pages to see all page then click edit one page you want.

  - Select Add New to create new page.

A. How to use King Composer

Have you ever used King Composer ? Please follow that guide first : King Composer guide.

Official Plugin Documentation For More information about the King Composer check the official documentation.

Watch video about King Composer .

1. Classic Mode.

You can insert code on table then Home page will be created automatically.

2. Backend Editor Mode

Drag and drop elements you need to build your page layout.

How to use Back End Mode.

a. Add and modify Row Layout.

Step 1 - Go to your page / post, first activate the backend editor and click Add Element.

Step 2 - Select the Elements you want to use.

Step 3 - Click on the Edit This Row (pencil icon) to Edit the Row element ( in our example we use row with 3 columns filled with text block ).

Step 4 - To change the Row layout ( number of columns ) you only select a layout or custom to make your own.

b. Edit Element

Pencil Icon - To Edit Row, Column or Element you need to click the Pencil icon.

c. Duplicate Element

Pages Icon - To Duplicate Row or Element you need to click the Pages icon.

d. Remove Element

Trash Box Icon - To Remove Row, Column or Element you need to click the Trash Box icon.

e. Copy Element

Copy Icon - To Copy Row, Element you need to click the Copy icon.

f. Add Element to top of this column

Add Icon - To add element to top of this column you need to click the Add icon.

g. About Row / Column / Custom heading / Text Block Design options.

Design Options - When you edit row / column / custom heading / text block Element, you can edit the design options.

Row / Custom Heading / Text Block element have a default Bottom Margin of 30 pixel, you may want to set it to 0 if you don't want to have bottom space.

It is Good to add bottom Padding to your Column, so they will looks good on mobile .

Left and Right Margin should NEVER be modified, please left blank .

For Row Element the Left and Right Padding should also NEVER be modified, please left blank .

3. Page Options

a. Page Attributes

You can select page attributes on right sidebar of page admin layout. Each Page templates have each styles .

b. Page configure default template .

For each page you can change the page layout style, header skin, footer skin and much more! Check the screenshot and read the documentation to see how it works.

• Enable Fullwidth Layout - Select if you want the page to have a Fullwidth layout.
• Header Layout - Select skin specific for Header on page or use Global .
• Footer Layout -  Select skin specific for Footer on page or use Globalsidebar.
• Disable Breadcrumbs - Select if you want to disable the subtitle and breadcrumbs.
• Breadcrumbs Text Color - Select color for text of breadcrumbs.
• Breadcrumbs Background Color - Select color background for breadcrumbs.
• Breadcrumbs Background - Select image to set background.
• Layout Style - Select style for page to have a Auto, Left-Main Sidebar or Main-Right Sidebar or Left-Main-Right Sidebar.

B. OpalHome Home Page Layout

in OpalHome has 3 headers for theme.

1. Header 1

2. Header 2

3. Header 3

OpalHome come with more than 9 homepage layouts. Please check out landing page to know more and build your home page you need.

1. Home default

2. Home 2

3. Home 3

4. Home 4

5. Home 5

6. Home 6

7. Home 7

8. Home 8

9. Home 9

In OpalHome has used background color for element to set up theme.

To change color, please click button Edit Page and choose element that you want to change , then click Edit Row and change color in there.

C. Set a page as Home Page

Step 1 - Go to Settings > Reading in your WordPress Dashboard panel.

Step 2 - Set "Front page displays" to a "Static Page".

Step 3 - In the drop down menu for "Front Page" choose a page which will be your home page.

Step 4 - Leave the drop down menu for "Posts page" empty, as this is not used by the theme.

Step 5 - Save changes.

Set Up Blog Page

1. Create the blog post

Step 1 - Log in to your WordPress Administration Panel (Dashboard) .

Step 2 - Click the 'Posts' tab.

Step 3 - Click the 'Add New' sub-tab.

Step 4 - Start filling in the blanks: enter your post title in the upper field, and enter your post body content in the main post editing box below it.

Step 5 - As needed, select a category, add tags, post format, fill in the meta setings below the editor.

Step 6 - Upload a featured image for your Post.

Step 7 - Select Post Format. You can create blog post with a lot of Formats like link, gallery, image ..... Select format on Format box from in right sidebar.

Step 8 - Scroll down until you see the Post Configuration box, there you will be able to customize the post.

Step 9 -  When your post is ready, click Publish.

2. Manager current all blogs

Navigate to Posts → All Posts

You can see all informations of you blog post, add new, edit or delete them.

3. Create Blog Page

Option 1. Create Blog Page with Visual Element

Step 1 - Log in to your WordPress Administration Panel (Dashboard).

Step 2 - Click on Pages > Add New.

Step 3 - Give your page a name then Change the Editor to Backend Editor ( you need to have the Visual Composer plugin activated ).

Step 4 - Click on the Add Element button .

Step 5 - Select the WPO New Elements.

Front end look like :

4. Blog Global Configure

Step 1 - From your admin Dashboard navigate to : Apperance > Customize >  Blog

Step 2 - Set up Archive & Category Setting. .

You can set Global (default) layout for archive blog page and category blog post then select content sidebar to display.

Step 3 - Set up Single Post Setting .

• Show share post : enable or disable share post function.
• Show related post : enable or disable related post.
• Number of post to show : select number of related post to show.
• Single blog layout  : Select layout for single blog.

Set Up Footer

Set Up Opal Footer

Step 1 - From admin Dashboard, navigate to Opal Footer > Add Profile Footer.

Step 2 - Using King Composer backend editor mode then add element to your Footer 

Step 3 - Build your footer style with unlimited layout.

Footer layouts for you.

Footer default.

Front end look like :

King Element Layout setting

Footer 2.

Front end look like :

King Element Layout setting

Step 4 - After create your footer profile. Navigate to : Apperance > Customize > Theme And Layout Setting.

Choose your footer for  page.

*********** If you want specific Footer for one of your pages. Please go to your page configuration. Select Footer version you want to display only on that page.

Set Up Mapping Views

Add Maping View

Step 1 - Log in to your WordPress Administration Panel (Dashboard).

Step 2 - Click the 'Mapping Views' tab.

Step 3 - Click the 'Add New' sub-tab.

Step 4 - Start filling in name of mapping view that the name is how it appears on your site.

Step 5 - Filling  Slug :The “slug” is the URL-friendly version of the name. It is usually all lowercase and contains only letters, numbers, and hyphens.

Step 5 - Upload a featured image for your mapping view.

Step 6 - Scroll down until you see the Format Setting Option box, there you will be able to customize the mapping view.

+ Landing Image: Upload image for mapping view

+ Point Data Setting: Set up position, title, description for point data.

Finally: Click button " Publish " to create Mapping View.

Set Up iPanorama 360

Add iPanorama 360

Step 1 - Log in to your WordPress Administration Panel (Dashboard).

Step 2 - Click the 'iPanorama 360' tab.

Step 3 - Click the 'Add New' sub-tab.

Step 4 - Start filling in name of iPanorama 360 that the name is how it appears on your site.

Step 5 - Scroll down until you see the General Setting box, there you will be able to customize.

+ Panorama size: Choose type of size .

+ Theme : Choose parameter works.

+ Image Preview : Set up image for preview .

Then choose all function for iPanorama 360.

Step 6 - In Scenes tab.

Click add new scene to set up iPanorama.

Finally: Click button " Publish " to create iPanorama 360.

Create Testimonials.

Step 1: Go to Testimonial from Dashboard then create content of Testimonials.

Step 2: Drag Testimonial elements by using King Composer on page you want to display testimonials.

You can choose some setting like title, skin ....

Create Paralax

With King Composer you can create Parallax Sections.

Step 1: From your admin dashboard. Go to Page

Step 2 : Click on the Edit This Row (pencil icon) beside row you want to make it become Parallax Sections.

Step 3: In General Tab, select option Parallax.

Step 4: In Design options tab, ADD padding and REMOVE margin for better result, add a Background Image change to Cover and then Saves changes.

Step 5: - Update or Publish your page and you should now have a section with parallax background.

Create Brands

Step 1: Go to Brands from Dashboard then create Brands.

Step 2: Drag Brands elements by using King Composer on page you want to display testimonials.

You can choose some setting like title, number of brands ....

Create Newsletter

We are using MailChimp for WP plugin for Newsletter subscribe. You can read more about MailChimp from here.

Follow that step below to help you can collect email of subscribers.

Step 1 - Signup for Mailchimp account then create your lists to collect email.

Step 2 - Install and active plugin MailChimp for WP.

Step 3 - Navigate to MailChimp for WP > MailChimp then connect with your mailchimp account you created from step 1.

Step 4 -  Create mailchimp form to collect email. Navigate to Forms.

Import HTML Code below on section Form mark-up Source.

Source :

	<div class="form-style-1">
	  <p class="desc-form">Sign up for our mailing list to get latest updates and offers</p>
	  <div class="input-group">
		<input id="mc4wp_email" class="form-control" name="EMAIL" required="required" type="email" placeholder="Enter email address" />
		<span class="input-group-btn">
		  <input class="btn btn-light" type="submit" value="SUBSCRIBE" />
		</span>
	  </div>
	</div>
	

Step 5 - After creating from of your plugin. You must set position where you want to display.

Going Appearance -> Widgets then drag mailchimp widget to Newsletter Sidebar. You can bring that sidebar to every position you want. ( You can drag to left, right sidebar for each page. You can drag to Footer position.... ).

Create Contact Page

Create Contact Form.

Make sure you install and active Contact Form 7 plugin to continue reading.

Step 1 - Log in to your WordPress Dashboard, go to Contact > Add New .

Step 2 - Give a Name to your form and change Mail Info.

Step 3 - Edit the Form field to change the Form Layout.

OpalHome Theme use Customizer provides an ultra effective and intuitive way to customize theme layout & setting with real-time preview. Bring all of settings to customizer, you do not need to using another theme option anymore.

To access Customizer go to your admin Dashboard  Navigate to Appearance >> Customize.

1. Fonts Customizer : Add and use google web fonts to any themes.

2. General Setting : Manage general setting like your Site title,breadcrumb background, copyright, ....

3. Theme And Layout Setting: select your header style, footer style for global.

4. Site indentity : Set up logo and favicon.

5. Color : Set up color for site.

6. Social Sharing Setting: select social channel apperance to sharing.

7. Header image : create customize image for breadcrumb and title section.

8. Blog & post : manage global setting for Blog.

9. Menu:manage setting of Menu.

The easiest way to translate theme to the language of your choice is to use "WPML" plugin.

- To begin, be sure you have the WPML Plugin installed and activated, along with the WPML String Translation plugin.

- To set up WPML the first time, follow their Getting Started Guide.To begin translating, select WPML (in the Dashboard menu) -> String Translation. You should see a list of the strings in the theme (there should be only four), with blue translation links to the right. Click these links to reveal the list of languages you use on your blog and the associated translations.

- How to set and translate main features of the theme

• Using translation management http://wpml.org/documentation/translating-your-contents/using-the-translation-editor/
• Translation Management & Features – http://wpml.org/documentation/translating-your-contents/using-the-translation-editor/translation-management-features/
• Translating URL slugs – http://wpml.org/documentation/getting-started-guide/translating-page-slugs/

- How to scan strings coming from the theme.

• http://wpml.org/documentation/getting-started-guide/theme-localization/

- How to translate strings using String Translation.

• http://wpml.org/documentation/getting-started-guide/string-translation/

- If adjustment is needed for WPML language switcher please also add this.

• http://wpml.org/documentation/getting-started-guide/language-setup/custom-language-switcher/.

- If you need more help with WPML plugin. Please go WPML Forum.

1. How to update Theme

a. Update Theme via WordPress

Updating the theme via WordPress is very similar to the install process via WordPress. Make sure you had backup all of your customization in our theme.
Follow the steps below to update your theme via WordPress:

Step 1 - Download latest theme package on ThemeForest.

Step 2 - Log into your WordPress Dashboard.

Step 3 - Go to Appearance > Themes.

Step 4 - Deactivate the OpalHome Theme by simply activating a different theme. Once you activate a different theme, you can delete the OpalHome theme.

Step 5 - Delete the OpalHome Theme. Do not worry, your content will not be lost!

Step 6 - Then simply upload the newest “opalhome_theme.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

b. Update theme via FTP

Updating the theme via FTP is very similar to the install process via FTP.
Follow the steps below to update your theme via FTP:

Step 1 - Go to .../wp-content > themes location on your server using a FTP client and backup your "OpalHome" theme folder by saving it to your computer, or you can choose to simply delete it. Your content will not be lost.

Step 2 - Download the new version of OpalHome theme from your Themeforest and retrieve OpalHome folder by unpacking the zip that you download from Themeforest and opalhome_theme.zip.

Step 3 - Then simply drag and drop the new "OpalHome" theme folder into .../wp-content > themes location. Choose to “Replace” the current one if you did not delete it.

Step 4 - Log into your WordPress Dashboard, go to Appearance > Themes and activate the new OpalHome theme.

2. How to create Child Theme

What is a Child Theme?
A child theme is a theme that inherits the functionality of another theme, called the parent theme. Child themes allow you to modify, or add to the functionality of that parent theme. A child theme is the best, safest, and easiest way to modify an existing theme, whether you want to make a few tiny changes or extensive changes. Instead of modifying the theme files directly, you can create a child theme and override within.

Why use a Child Theme?

if you modify an existing theme and it is updated, your changes will be lost. With a child theme, you can update the parent theme (which might be important for security or functionality) and still keep your changes. It’s a great way to get started if you are just learning WordPress theme development.

How to create Create child ?

Follow that documentation to create Child Theme  Child Themes - Codex.

Using that plugin to create Child Theme : One Click Child Theme.

3. How to Speed Optimization

If you think your website takes too much time to load maybe you should.

1. Install a Cache Plugin for WordPress. We recommend W3 Total Cache.
2. Install an Image Compress Plugin. We recommend WP Smush It.
3. Install a Database Optimizer Plugin We recommend WP Optimize
4. Reduce the number of posts on the page
5. Reduce the number of unnecessary plugins.
6. Use more icons and less images.

If you are unable to find your answer here in our documentation, please take a photo screenshot with description detail about your problem or idea. Send all to email : [email protected] or ticket: Submit ticket.

Our support scope

Our support covers configuration, building site as demo, trouble using any features, and bug fixes. We don't provide support for customizations or 3rd party extension.

Our support time

We try our best to monitor the email around the clock, however, this is not always possible due to different time zones. We will try to reply you as fast as we can.

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). So if ask for help in the weekend, you may have to wait a little bit for support and please be patient.